There may be instances where the product is delivered to the neighbor’s house or the buyer is not home. In such a case first, the seller can contact the buyer directly and ask him to confirm the product delivery. Once the buyer confirms the receipt of the product the fund will be released. 

GokuMarket will not release the payment unless the product delivery is accepted in the system. If there is no response from the buyer or any other concerns, the seller can raise a dispute.